Frequently Asked Questions
How does the Easy-Baby Bassinet work?
The BABY JOY 4-in-1 bassinet works by combining multiple functions into one convenient, adaptable design that supports your baby from newborn stages through early development. It can be used as a standalone bassinet, a bedside sleeper, a travel cot, and a safe play area—all with simple adjustments.
How safe is the Easy-Baby Bassinet
- According to its specs, this model complies with AS/NZS 2195, the Australian standard for portable cots and bassinets.
- The bassinet has 4-sided mesh walls, allowing good airflow and visibility to reduce suffocation risk.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.