Frequently Asked Questions
How does the Expanding Hose work?
The expanding hose is made from a material that expands, the expanding is caused by the hose filling with water pressure. Once the water pressure is reduced the hose returns to original size.
Is this hose durable enough to handle regular use without leafing or bursting?
Yes. It’s built with a strong latex inner core and a tough, flexible outer layer that resists leaks, punctures, and wear. It’s made to withstand everyday use while staying kink-free and reliable.
How compact is the hose when stored, and will it fit easily in my shed or balcony space?
When the water is turned off, the hose shrinks back to a fraction of its full length, making it extremely compact. It fits easily in small sheds, storage tubs, balconies, or even hung on a single hook.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.