Frequently Asked Questions
How does the Expanding Hose work?
A Bluetooth heated eye massager delivers soothing heat therapy to relax tired eye muscles, while multiple massage modes—like air compression and vibration—provide personalised relief. With built-in Bluetooth, you can enjoy calming music or meditation during each session. Its lightweight, foldable design makes it easy to take anywhere, offering convenient, spa-like relaxation whenever you need it.
Will the product help with tired sore eyes & How?
Yes — a Bluetooth heated eye massager can help relieve tired, sore eyes. Here’s how and why:
- The gentle heat helps relax the tiny muscles around your eyes and improve blood circulation, reducing strain.
- It may stimulate the meibomian glands (oil glands in your eyelids), helping with eye lubrication and reducing dryness and irritation.
- The massaging action (air compression + vibration) eases muscle tension and helps reduce fatigue.
- Many users also report improved relaxation and better sleep after meals of use.
How compact is the Heated Eye Massage Mask?
The Eye mask folds 180° and is a quite compact being a similar size to a modern day mobile phone but a couple centimeters thicker.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.